What is the difference between a hotel and a serviced apartment?

We could define hotels to be ideal for short stays (less than one month) and serviced apartments for medium to long stays (more than one month) as rates are more affordable. Hotels in Bangkok are really good customer-oriented hotels with a full range of services and facilities. Service apartments often propose good services such as maid service, sport/leisure facilities and full-equipped rooms (Cable TV, stereo, lobby, security guards etc…). It is often worth full to check out serviced apartments daily rates with special package for short stays.

How do I find and book a serviced apartment with Bangkok-Apartment.com?

Bangkok-apartment.com offers a large range of hotels and serviced apartments located in Bangkok. Just follow the steps, and book the hotel or apartment you like simply by filling in the booking form.

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After I make my reservation, how long it takes to get a booking information?

When you make a booking with us, you will receive our Order Acknowledgement after completing your booking process, confirming that your order is now being process. Please keep this information, which will indicate your Order No., for your reference.
For serviced apartment reservations, the sales person of each serviced apartments will contact and send you the confirmation normally within 2 working days (not including Sat, Sun & Thailand Public holidays).

For hotel reservations, we will send you an email confirming that we have received your reservation details. At the same time we will process your reservation. Assuming availability, a reservation is then made with your information confirming your booking and your credit card payment will be settled at this time as well. Upon confirmation (usually within 2 working days), we will send you a check-in voucher showing booking details via an e-mail. This voucher can then be presented upon check-in at the hotel.
If you do not receive any mails from us within 2 working days after placing an order, please kindly contact us immediately at booking@bangkok-apartment.com

What if apartment that I selected is not available?

You will be notified via e-mail (within 2 working days after placing your order) and you will not be charged.

Also, we will propose you another accommodation at comparable standard and price. If our offer is acceptable, we will process your reservation. In this case, your credit card payment will not be settled until we get confirmation from you.

Do I need a credit card to make an apartment reservation?

Yes. For serviced apartments, your credit card is required as a room guarantee. However it depend on the policy of each serviced apartment. Major credit cards (Visa, Master, AMEX) are acceptable.

For hotels, all bookings are on prepayment basis. For your convenience, we offer credit card payment directly from our web site. However, you will not be charged until we get confirmation from your selected accommodation. We accept payment by Visa, Master, JCB cards only.

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When will I be charged?

You will be charged only if your selected hotel is available. After receiving your order, we will check for room's availability. If your selected accommodation is available, we will make reservation and your credit card payment will be settled on receipt by us of confirmation of availability from the selected hotel.

Whose name is the reservation made under?

The accommodation's reservation is made under your name. You can check-in with either an apartment check-in voucher or your passport (showing the same name as when you fill out our reservation form).

What is the latest time that I can make a reservation?

For reservation process, we advise you to make a reservation at least 3-working days (not including Sat, Sun & Thailand Public holidays) before the check-in date.

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Are your rates per room /apartment type or per person?

For Service apartments and apartments, our rates are per type of apartment and not per person (unless otherwise specified).
For hotels, Single rate is for 1 person per room and Twin rate is for 2 persons per room (unless otherwise specified).

Is there any fee using Bangkok-Apartment service?

There is no charge to use Bangkok-Apartment.com for reserving apartment. Fees only apply when you wish to use services listed in the services section (airport pick up, car rental, etc…)

Can I make a reservation directly through the apartment?

The special rates listed on Bangkok-Apartment.com are only available through our service. If you would like to make a reservation directly with the apartment you will need to contact them directly.

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What is your cancellation policy?

Cancellation is subject to the follow rate fees (For Hotels):

(a). If we received your notification of cancellation within 7 working days (Excluding Saturday, Sunday and Public holidays) or more prior to arrival date, there will be no cancellation charge except for the processing fee of 4.00% Plus administration fees of US$ 20.
(b). If we received your notification of cancellation LESS than 7 working days (Excluding Saturday, Sunday and Public holidays) OR we do not received any cancellation notification OR there is no show, prior to arrival date. We will charge by the way of a cancellation fee a minimum of one night for late cancellation and non-arrivals Plus the processing fee of 4.00% Plus administration fee of US$ 20.
This cancellation policy may apply as explained above.
Bangkok-Apartment.com reserves the rights to modify cancellation fees according to different hotel policies and other factors that Bangkok-Apartment.com does not control.

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Question /Comments?

Please feel free to contact us at contact@bangkok-apartment.com to send any question or comment you may have and we will get back to you promptly. Or you can simply send us a messsage from our contact page.