Programme

• First Step Programme
       Area preview orientation for potential transferees to Thailand
   
• Finding A Home Programme
       In The Greater Bangkok and provincial areas
   
• Settling In Programme
       Orientation to Thailand (includes cross-cultural training)
   
• Settling Out Programme
       Disconnect service for departing employees
   
• Rental Agreement Negotiation Assistance

• Inventory Inspection & Utilities Connection

• Associates Worldwide

• Additional Information?

First Step

Area Preview Orientation

     This 10 hours/2 days programme is designed to provide potential transferees and their families with a preliminary overview of the host city. The area preview serves as a support in the decision making process and is often done prior to the employee's acceptance of the position. The purpose of  this pre-visit, which usually take place 1-2 months before the actual relocation, is to acquaint the transferee with the local living conditions and sets the foundation for an organized and comfortable transfer in addition to providing peace of mind.

     The First Step orientation programme includes area familiarization, assistance with school selection and identification of housing options. The scope of these services is based upon the needs of the transferee and the goals of the visit.

Highlights of the programme:

• Relocation Profile. This pre-departure questionnaire details the transferee's concerns, interests and specific needs. This guides us to prepare all necessary arrangement for the visit.
• Pre-arrival Assistance, by any means of communication, will help prepare the transferee and the family for the visit.
• An Information Package is presented to the transferee upon arrival. The package contains up-to-date relevant information, including maps and a comprehensive Bangkok guide book.
• Orientation Briefing.  The first step towards integration is achieved through this briefing, which gives an overview of the city infrastructure, in relation to location of work, schools, popular housing areas, shopping centers, hospitals, sports and recreational facilities, and other places of special interest expressed by the transferee.
• Orientation Tour. The area tour is partly standard and partly tailor made to the transferee's needs. It includes the central business district, shopping areas, medical facilities, recreational facilities and popular housing areas. We may arrange school and kindergarten visits, or accompany the transferee to a banking institution.
• After-service. When returning home, the transferee may have further questions, which we will be pleased to answer within the scope of our remit.

     Our consultant will accompany the transferee and the family throughout the visit, and is supported throughout by our team of experienced resident counselors, who between them will find the answer to all pertinent questions and concerns.

Finding A Home

Bangkok, Eastern Seaboard & Provinces

     The objective of this 15 hours (3 days) programme is to help find a home and to feel at home, and is based on input from our client company and the transferee, such as budget, location, and which kind of housing is required.

     We cooperate with professional real estate agents, who maintain up-to-date housing databases. However, we are independent from them, and are dedicated to our clients to get the best value for their housing budget.

     Together with our preferred real estate agents we carry out an in-depth analysis of possible appropriate housing and the most suitable areas to live in, which fulfill the transferee's specific housing requirements.

     In the days prior to the transferee's visit, we personally view and shortlist the most appropriate housing, which match the accommodation needs with the homes currently available in the market.

     We make all the appointments and preparations for showing prospective homes, and accompany the transferee during the entire programme.

     The 3-day 'Finding a Home' should be spaced over maximum one week. We strongly recommend our company clients/transferees to make an early commitment  with a letter of intent to secure their preferred new home. If a commitment is postponed, the desired housing may be off the market, and a new programme may have to be carried out at additional cost, in time and money, to the client and transferee.

Settling In

Orientation to Thailand

     This 4-parts, hands-on programme is designed to provide valuable assistance, essential understanding and relevant information to quickly and smoothly adapt to a successful living in Thailand. The programme comprises:

SETTING-IN ASSISTANCE

     5 hours. Our team of consultants provides a wide range of settling- in assistance, such as rental car upon arrival, temporary accommodation, opening of bank account, credit card application, car purchase guideline, car insurance options, direction to obtain a Driver's License, arranging with driving lessons, medical facility options, direction to local authority and embassy registration.

AREA ORIENTATION

     One day/5 hours. Our consultant will accompany the family on a tour around the neighbourhood of their new home with the aim of quickly becoming familiar with the area and its public services. These include the post office, public transportation stations, shopping centres, restaurants, hospitals, clinics, police stations, the government district office and places of worship.

TOP-TO-TOE CROSS-CULTURAL TRAINING

     3.5 hours session. In this programme the transferee learn and understand how to interact in Thailand with its different culture and traditions, both in private and in a professional capacity. We talk about the social taboos of Thailand, the class system and how it functions; the do's and don'ts. In short, we offer the tools with which to forge friendships, deal with difficult situations and gain confidence.

HOW-THINGS-WORK IN THAILAND

     3.5 hours session. This interactive programme provides information on practical aspects of life: public transportation options, postal system, purchase of home appliances, household/personal liability insurance, school issues, maintenance providers, places of worship, recreation/leisure activities, clubs & organizations, and emergency services. In addition, we offer an insight into Thailand's political, social and economic make-up, the justice and educational systems, key governmental departments and administrative processes. We also include a discussion on business and social issues.

Settling Out

Disconnect Service

     When transferees complete their rental or employment contract, they are preoccupied with either moving within Thailand, or the challenge of relocating to another destination and another job.

     One of the things overlooked during this stressful period is to secure the refund of deposits paid on property and utilities. These are usually refunded 1-2 months after termination of the lease, long after the tenant has left. Furthermore, the refund of deposits is linked to the payment of eventual damages to rental property and settlement of utility bills. We offer professional assistance to obtain a fair assessment of damages to rental property, and the timely refund of security and utility deposits.

     The 'Settling Out' disconnect service programme takes about 8 hours.
 

How does it work?

     Prior to the end of the housing contract, our consultant contacts the tenant and reviews the transferee's original move-in inventory inspection document.

     The consultant meets with the tenant  for an inventory check and notes the condition of the items on the list. Where necessary, photographs are taken as evidence to determine 'wear and tear' versus damage. In particular, special attention is given to fixtures and fittings such as marble floors and holes in walls from hanging pictures.

     The consultant advises the tenant on the appropriate action required, minimizing or avoiding claims against the property deposit. The consultant also liaises with the utility suppliers to arrange the termination of services and the refund of the deposits.

     On the day of the move, the consultant meets with the tenant and landlord/agent for a final walk through of the property, making notes of the Landlord's comments and assists in the negotiation of any damage costs. Our consultant is the liaison person between all parties, maintaining contact with the client company to ensure that all deposits have been satisfactory negotiated and refunded.
 

Rental Agreement Negotiation Assistance

     In Thailand, residential rental agreements have not been standardized. In this programme we offer our client/transferee full support with explanation and understanding of the terms in the lease, and as required, to firm up the rental agreement to include such provisions as early Termination, Diplomatic Clause and Option to Renew the Lease.

     Additionally, we may assist our client/transferee with the actual lease negotiations.

Inventory Inspection & Utilities Connection

     With this programme, we arrange a walk-through of the new home jointly with the landlord and tenant to inspect the facilities and make an Inventory Inspection Report, which may constitute the basis for future Disconnect Services.

     In addition, we can arrange for utilities connections.

Associates Worldwide

     As a member of TIRA - The International Relocation Associates - we are working closely with experienced service providers worldwide, and are proud to be the accredited local representative of major relocation companies.

Additional Information?

     Pacific Orientation Relocation Services works to prevent culture shock before it happens.

     Our company is staffed with Thai and expatriate multilingual consultants, who themselves have experienced all the difficulties of relocation, and have a clear perspective on expatriates' relocation needs.

     For further details and request for a personal presentation, please contact:

Mrs. Eid Alexandersen
Mobile phone + 66 (0)1 824 2555
or: Mr. Leo Alexandersen
Mobile phone + 66 (0)1 824 8384

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