Q:
What refueling options do I have?
A: Several:
Option
One:
Pay in advance for the fuel and bring the car back
empty. We will fill the car at or sometimes below
the current retail pump price. Regardless of how much
fuel is left in the tank, credits will not be given
for unused gas.
Option
Two:
If you aren't sure how far you'll be driving, but
plan to stop for gas, don't pay us in advance for
gas and bring the car back full to avoid any refueling
service charge.
Option
Three:
If you won't be using a full tank, and don't have
time to stop for gas, pay us only for the gas you
use, based on the renting location's per-gallon refueling
service charge. Our customer service representatives
can tell you what the renting location's refueling
service charge is when you pick up the car.
Return to Questions
Q:
Why do I have to return my car at a set time?
A: Many rates, like weekend specials, are only available
during certain time periods. Returning the car after
or even before the designated time might affect the
rate quoted. Returning the car by the agreed-upon
time also helps ensure that all other customers will
have their reserved car available upon their arrival.
Return to Questions
Q:
If I pick up a car on Tuesday at noon and return it
Wednesday at 4 p.m., will I be charged for one day
or two?
A: Most car rental rates are based on a 24-hour clock.
So in this case, you'd be charged for three extra
hours or one additional day, whichever is less. In
addition, the charges for optional waivers, optional
insurance and surcharges are applied on a 24-hour
basis.
Return to Questions
Q:
If I want to pick up a car at one location and drop
it off at another, does it cost more?
A: Car rental companies may charge renters an extra
drop-off fee for cars picked up at one location and
returned to another, and sometimes impose a fee for
additional mileage. Customers interested in a one-way
rental should specifically ask if there are any drop-off
fees or charges for additional mileage and what locations
are authorized for such rental car returns.
Return to Questions
We
have developed the One Way program to offer renters
an all-inclusive rate for daily or weekly rentals.
One Way eliminates additional drop-off or mileage
fees for renters who pick up a car at one location
and return it to another participating One Way location.