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Frequently Asked Question

Q: What refueling options do I have?
A: Several:

Option One:
Pay in advance for the fuel and bring the car back empty. We will fill the car at or sometimes below the current retail pump price. Regardless of how much fuel is left in the tank, credits will not be given for unused gas.

Option Two:
If you aren't sure how far you'll be driving, but plan to stop for gas, don't pay us in advance for gas and bring the car back full to avoid any refueling service charge.

Option Three:
If you won't be using a full tank, and don't have time to stop for gas, pay us only for the gas you use, based on the renting location's per-gallon refueling service charge. Our customer service representatives can tell you what the renting location's refueling service charge is when you pick up the car.
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Q: Why do I have to return my car at a set time?
A: Many rates, like weekend specials, are only available during certain time periods. Returning the car after or even before the designated time might affect the rate quoted. Returning the car by the agreed-upon time also helps ensure that all other customers will have their reserved car available upon their arrival.
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Q: If I pick up a car on Tuesday at noon and return it Wednesday at 4 p.m., will I be charged for one day or two?
A: Most car rental rates are based on a 24-hour clock. So in this case, you'd be charged for three extra hours or one additional day, whichever is less. In addition, the charges for optional waivers, optional insurance and surcharges are applied on a 24-hour basis.
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Q: If I want to pick up a car at one location and drop it off at another, does it cost more?
A: Car rental companies may charge renters an extra drop-off fee for cars picked up at one location and returned to another, and sometimes impose a fee for additional mileage. Customers interested in a one-way rental should specifically ask if there are any drop-off fees or charges for additional mileage and what locations are authorized for such rental car returns.
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We have developed the One Way program to offer renters an all-inclusive rate for daily or weekly rentals. One Way eliminates additional drop-off or mileage fees for renters who pick up a car at one location and return it to another participating One Way location.

   
 
 
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